Privacy Policy

Please read this privacy policy before submitting any personal information to Cranfords. We collect information from individuals when they use our website, visit our office, request to view properties or invite us to value, market their properties or seek our advice. We also receive information from those that register with us through subscription forms, emails or by phone. Cranfords strictly adhere to the requirements of the data protection legislation in Guernsey including the Data Protection (Bailiwick of Guernsey) Law, 2017 and this privacy policy explains how we use personal information collected by us. By using our website and mobile applications and entering personal data thereon, or providing us with information in any other form you are accepting the practices described in this privacy policy. We encourage you to review the privacy policy whenever you visit our site to make sure that you understand how any personal information you provide will be used.

 

Personal information

Cranfords collect personally identifiable information, like names, postal addresses, email addresses, telephone numbers, date of birth, property situation, professional representatives, bank accounts, information left on answer machine recordings or in emails and other information voluntarily given by you in order to provide the service you require. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner. Cranfords do not collect sensitive information about you except when you specifically knowingly provide it. This information is held for the duration of our relationship with you and for as long as is necessary in order to fulfil any contract with you in conjunction with our legal obligations to hold certain information for a specified time frame.

In order to maintain the accuracy of our website database, you can login to your account using your password and login details at any time in order to check, update or remove your personal details. You are not obliged to register to access the website. You can also email or phone us to amend or delete any details we hold.

 

Disclosure of Information/Security

Cranfords take all reasonable care and follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the Guernsey data protection legislation. Clients are advised of any information intended to be shared in order to provide specific services or fulfil contracts eg information given for tenancies is shared with landlords. Certain information may be required by law to be shared with governmental agencies or other companies assisting us in fraud prevention or investigation.

 

Cookies

This site uses cookies and tracking technology provided by Google Analytics. This technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the Site. Cookies also help customize the site for visitors. Personal information is not collected via cookies, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared anonymously with Google Analytics to provide us with site management statistics and to help us improve the usability and performance of our website.

 

If you are not comfortable with us storing cookies, there are a couple of options that you can take when using our site:

 

1. Most web browsers will allow you to disable all cookies or just third party cookies. Instructions on how to do this for various browsers can be found here - https://www.aboutcookies.org/. If you completely disable cookies our website may function as intended.
2. You can browse our site using Chrome's incognito mode or Internet Explorer's inPrivate browsing mode. This will prevent the site from reading any older cookies, or storing any cookies for longer than your session duration.

 

Third Party Sites

Third party internet sites that you can link to from our website are not covered by our privacy policy, so we can accept no responsibility or liability for these sites. Please review the privacy policies posted at those sites.

 

Privacy Policy Contact Information

If you have any questions, concerns, or comments about our privacy policy or wish to amend or delete your information you may contact us by email at sales@cranfords.co.uk

 

We reserve the right to make changes to this policy.