Privacy Policy

As Data Controllers for the information provided by you, Cranford Estate Agency Limited (“Cranfords”, “our”, “we”) are committed to maintaining the accuracy, confidentiality and security of your personal information. Cranfords strictly adhere to the requirements of the Data Protection (Bailiwick of Guernsey) Law, 2017 (the “Law”), and this privacy policy explains how personal data is collected from you and used by Cranfords.

Please read this privacy policy before submitting any personal data to Cranfords.

Cranfords collect personal data from you when you use their website, visit their office, request to view properties or invite them to value or market your property or seek their advice in relation to the Guernsey property market.

Cranfords also receive information from those that register with them through subscription forms, emails or by phone.

By using our website and mobile applications and entering personal data or providing us with personal data in any other form you are accepting the practices described in this privacy policy. We encourage you to review the privacy policy whenever you visit our site to understand how any personal information you provide will be used.

Types of information collected

Cranfords collect personal data from their clients who are classified as the Data Subject under the Law. This is to identify you and manage our relationship with you as (prospective) purchaser or vendor of the property.  Financial information is obtained to permit Cranfords to conduct credit and financial crime checks and any other applicable checks to comply with our legal obligations. “Special Category Data” may be obtained when conducting financial crime checks.

Personal data is data such as:

  • Your name and title;
  • Your postal addresses;
  • Contact details i.e. your email address; telephone number;
  • Your professional title and occupation;
  • Your date of birth;
  • Your property ownership situation;
  • Details of professional representatives;
  • Financial information including bank account details;
  • Information left by you on our answer machine recordings;
  • Any details provided by you via email;
  • Data for tenants and landlords;
  • Other information voluntarily given by you as the data subject (“Personal Data”). 

Cranfords do not collect sensitive information about data subjects except when it is specifically knowingly provided, and furthermore is not required or used for any purpose in relation to our service.

In order to maintain the accuracy of our website database, you can login to your account using a password and login details at any time in order to check, update, or remove your Personal Data, it is however not an obligation to register to access the website.

How we use information collected

Your Personal Data will be used by Cranfords when necessary for legitimate interest in connection with our Estate Agency business and to assist with the improvement of services offered to you.  It will also be used for the purposes of conducting due diligence to perform relevant verification and background check to comply with applicable laws, regulations and/or other legislative requirements.

Cookies

Our website uses cookies and tracking technology provided by Google Analytics. This technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website. Cookies also help customize the website for visitors. Personal Data is not collected via cookies, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared anonymously with Google Analytics to provide site management statistics and to help Cranfords to improve the usability and performance of the website.

If you are not comfortable with us storing cookies, there are a couple of options that you can take when using our site:

1. Most web browsers will allow you to disable all cookies or just third-party cookies. Instructions on how to do this for various browsers can be found here - https://www.aboutcookies.org/. If you completely disable cookies our website may function as intended.

2. You can browse our site using Chrome's incognito mode or Internet Explorer's in Private browsing mode. This will prevent the site from reading any older cookies or storing any cookies for longer than your session duration.

Sharing of Information

Your personal information may be shared by Cranfords as specified follows:

  • with third parties such as subcontractors;
  • to those who provide legal, professional, or accounting advice to Cranfords;
  • with tax authorities where applicable under legal obligation to do so;
  • to conduct financial crime checks;
  • to fulfil our contract with you
  • for the monitoring and recording of telephone calls and email communication
  • for record keeping purposes using secure systems used by Cranfords

Cranfords shall only share information with those who offer the same level of protection for Personal Data at a minimum which meet the requirements of the DP Law.

Personal Data Retention

Cranfords are required under the Law to request and hold this Personal Data, which is only used to fulfil your specific request, unless consent is given by you to use it in another manner. Personal Data is retained for the duration of our relationship with you and for as long as is necessary in order to fulfil any contract in conjunction with our legal obligations to hold certain information for a specified timeframe.

Your Rights

​You have a number of specific legal rights and responsibilities.  These rights have been summarised below.  Full information on your rights can be found within the Law. You should write directly to Cranfords to make any requests.

Right to information for personal data collected from data subject

You have a right to be given various information about the Personal Data we hold about you along with a statement as to whether the provision of your Personal Data is a statutory or contractual requirement, or a requirement necessary to be met in order to enter into a contract, including whether you are obliged to provide the Personal Data, and the possible consequences of failure to provide that Personal Data.

​Right of Access

You have the right to request a copy of the information that we hold about you.

Rights to Object

You have the right to require us to cease processing of your Personal Data for direct marketing purposes, on grounds of public interest or for historical or scientific purposes.

Right to Rectification 

We want to make sure that your Personal Data is accurate and up to date. You may ask us to correct, update or remove information you think is inaccurate or incomplete, and we ask that you inform us promptly of any changes to your circumstances.

Right to Erasure

You may also ask us to erase your Personal Data from our systems in certain circumstances. There are some specific circumstances where the right to erasure does not apply and we are permitted to hold your Personal Data. We will explain the reason for this at the time or your request should this occur.

Right to be notified of rectification, erasure and restrictions

Where we have disclosed your Personal Data to another person, you have the right to be notified unless such notification is impracticable or involves disproportionate effort.

Disclosure of Information/Security

Cranfords take all reasonable care and follow strict security procedures in the storage and disclosure of information which you have provided, in order to prevent unauthorised access in accordance with the Law. Data subjects are advised of any information intended to be shared in order to provide specific services or fulfil contracts e.g. information given for tenancies is shared with landlords. Certain information may be required by law to be shared with governmental agencies e.g. the Environment Department or other companies assisting Cranfords in fraud prevention or investigation.

Third Party Sites

Third party internet sites that you can link to from our website are not covered by our privacy policy, so we can accept no responsibility or liability for these sites. Please review the privacy policies posted at those sites.

Privacy Policy Contact Information

Section 67 of the DP Law provides a right for you to complain directly to the Office of the Data Protection Authority for the Bailiwick of Guernsey. Sections 82 and 83 of the DP Law provides for rights of appeal. Where that complaint relates to the processing of your Data by Platinum, specific procedures can be found on the Authority’s website www.odpa.gg.

If you wish to contact us regarding our Privacy Policy, have any questions or concerns, wish to complain or wish to exercise any of your rights you may contact us by email at : sales@cranfords.co.uk

Cranford Estate Agency Limited
New Road
St Sampsons
Guernsey
GY2 4QE

Cranfords reserves the right to make changes to this policy.